SurveyVillage Review
SurveyVillage used to be one of my favorite survey panels as they use to have regular well paying surveys. Surveys have really slowed down from SurveyVillage over the last few years, hopefully things will start getting busier again at SurveyVillage in the near future.
Survey Village Fast Facts
Open to Australians and New Zealanders aged 16 years and over
Refer a friend: Up to $20 per friend you refer
Payout: eGift Cards
Non Qualify: Between 5 and 10 Cents
Minimum Payout: $20
Aussie Online Surveys 
This one is a scam. I was doing it for years. Last July my points were up at the 12500 mark. Today, it is down at the 3200 mark. I now find out after years of my points accumulating, that they expire after 18 months. That’s 9000 points (about $70.00) down the drain. No warning – just a change in the terms and conditions. Nothing about it in the FAQs. There was no warning that the points were expiring. How hard would it be to automate a warning system? Any company that doesn’t do that nowadays is basically choosing not to. And where do the lost points go? Straight into the pocket of the owner (?Penny Wong). No offer to give it to charity either. Just a pompous reply saying that “we advise people to redeem their points regularly”. Actually, no such advice was received. Nor is there anything that I can see on the website about this “advice”. They are happy to just pocket the profits.
Hi Simone – my understanding is that we resolved this issue for you and refunded your expired points. There is information regarding the expiration of points in the T & C. Since you are still a continuing member of surveyvillage I trust that all is running smoothly again. 🙂 Penny @ surveyvillage
Hi Simone, i have earned many rewards through survey village, its not a scam. In the terms and conditions it does state that after 18 months un-redeemed points will expire. I would recommonded to everyone to redeem there points as soon as they have the required amount for there chosen reward to avoid losing points.
They changed their terms and conditions without notice and didnt give members a chance to redeem their points. You had to accept their new terms before logging into your account again. Secondly the points that are given per survey that are required to redeem any reward are not always possible to collect in 18 months so people need to be aware if they dont get enough points in 18 months they will loose their points without reward and will have completely wasted their time. Sorry but I agree with simone.
Thanks Aussie Online Surveys for your support too!
What happens if we havent accumated enough to cash out & no surveys available to bring it to $20 but our 18 months is coming up.
Hi Marie van doorn,
The condition of losing your points after 18 months seems to be removed from the Surveyvillage terms and conditions, but it would be wise to check with them to make sure.
Survey village recently changed their terms and conditions without notice causing many members to lose points they had been saving for years then proceeded to cancel accounts of people who compained about this on facebook. I wouldn’t recommend them to my worst enemy.
Hi Melissa, im sorry you had a bad experience with survey village, i have always had good experiences with this panel and have made many successful redemptions. I would advise anyone who is a member of survey village or anyone who joins survey village to redeem as soon as they have enough points, i would advise people to redeem as soon as you have enough points with all survey panels to hopefully avoid losing points.
Hi Melissa – I believe we dealt with the issue you had which in fact was not you but your mother in law who was compensated. The reason we cancelled your account was due to the type of comments you made which were rather offensive. I think we felt that our working relationship was no longer viable but we wish you well for the future. Penny @ surveyvillage
In your email it stated that our account was cancelled because of the complaint that we made on behalf of my mother in law. The reason we made this complaint is because she already contacted your website and was told too bad too sad. Our comments on facebook were not offensive and were definitely not the only ones that were made by other customers who also expressed disappointment. I have the email that was sent by your staff as proof of the reasons you gave so I would like to challenge you on your statement. Im also happy for anyone to contact me for evidence of this as I still have the email. 🙂 I dont appreciate the implication of your comment and as our facebook comments have been deleted I really have no way of proving otherwise. But I do still have that email :). For anyone reading yhis, there are lots of honest survey companies out there so maybe try one of those and avoid survey village.
These terms and conditions were changed without members being notified and given a chance to cash in their points :). I think thats what simone is saying.
The reason my mother in law was compensated was because I caused a fuss on Facebook and I can assure you there was nothing offensive about my comments other than my threat to report you to the ACC lol which we did….im sorry if you were offended by that I can understand why youd delete my comments though wouldnt want anyone else getting the same idea.
Hi Aussie Online Survey – Thanks for the wonderful job in creating a site which we all can refer to avoid carrying out surveys and only to discover that you get nothing for your valuable input. I was about to sign up to this survey website and after reading Simone & Melissa experiences; I truly emphatize with them. I understand how it must have felt for them as surveys really take time and drain your brain. I felt exhausted after doing many surveys in a day as I try my best to provide answer in an honest way. Therefore, I believe that Survey Village should at least send them an email to advise them to redeem at least close to expiry and even if they fail to redeem, the points should be donated on behalf on the person and not goes to the survey site! At least, this will help the owner of the account feel better that they had at least contributed their time to a good cause.
Penny, just a piece of advice – I personally think that Melissa & Simone should not have to go to great length to get back their points as they have worked for it and they deserve to keep their points. That’s what I call a good customer service and at least, it will also help with the reputation of your website. Anyway, it is just my 2 cents worth of opinion and hope you can take it gracefully. No insult intended….
Hi Jo.
Im pleased you like my site and i hope you can share my site with your family and friends.
Survey Village is still one of my favourite sites, i know a few members had problems with expiring points at Survey Village, but Survey Village is a genuine survey site where you will get interesting surveys and is one of the few which give you some points if you are screened out. I recommended no matter what survey site you have joined as soon as you have enough points for a reward, make sure you redeem to avoid losing points. Its up to you but i hope you will consider giving Survey Village a go as its one of the better survey sites.
I wonder why Surveyvillage does not offer digital gift cards (such as Itunes gift code or virtual visas, etc). Other survey panels are now offering these.
Hi Michael,
From 20/01/16 eGift Cards are available at Survey Village.